Hello. Our Book Rest Café based in Clacton Library provides practical training in customer services within a cosy coffee-shop environment.
Trainees produce hot drinks directly from a commercial coffee machine as well as selling a variety of light snacks. The Book Rest Cafes are inspiring places of work that give practical bite-sized training in customer service.
Alongside customer service and coffee making skills, we support trainees to learn all aspects of hospitality including till training, ordering of stock, money-handling experience and health & safety essentials.
We have four Book Rest Cafes in Essex located within Brentwood, Clacton-on-Sea, Colchester and Loughton libraries.
The staff team offer hands-on training, advice on reaching goals and gaining an insight into every aspect of working in a cafe. The cafe enables trainees to develop the customer service skills that could lead to paid employment in their local area.
Prices will depend on the length of your session(s) and the level of support you need. As an example a full day with one of our services would typically start at around £58. Please note that you will be assessed on the levels of support you need.