Tel: 03330 135 438

Mon - Fri: 10:00 - 15:00

Sat - Sun: Closed

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Hello. Our Book Rest Café based in Colchester Library provides practical training in customer services within a cosy coffee-shop environment.

About us

Trainees produce hot drinks directly from a commercial coffee machine as well as selling a variety of light snacks.

The Book Rest Cafes are inspiring places of work that give practical bite-sized training in customer service.

Alongside customer service and coffee making skills, we support trainees to learn all aspects of hospitality including till training, ordering of stock, money-handling experience and health & safety essentials.

We have four Book Rest Cafes in Essex located within Brentwood, Clacton-on-Sea, Colchester and Loughton libraries.

The staff team offer hands-on training, advice on reaching goals and gaining an insight into every aspect of working in a cafe. The cafe enables trainees to develop the customer service skills that could lead to paid employment in their local area.


Prices will depend on the length of your session(s) and the level of support you need. As an example a full day with one of our services would typically start at around £58. Please note that you will be assessed on the levels of support you need.

Find us

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Trinity Square


  • WiFi
  • Café
  • Disabled access

Case Studies



Anna O’Connor, 27, started work-experience with Mitie last July and after eight weeks, she was offered an apprenticeship in the post room.

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Since Imogen started work-based training at ECL’s Saffron Walden Wellbeing Hub, her dad Gerard has noticed her confidence has grown, and that she has gained independence in relation to everyday life.

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When ECL customer Kelly Manners, 44, expressed that it was her life-long ambition to work in an office, the team at ECL Highfields offered her a clerical work experience placement.

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