Contact Centre Out of Hours Team Manager

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Contact Centre Out of Hours Team Manager

  • Location: Head Office, Chelmsford Essex.
  • Salary: £23,000 - £31,620 (pro rata)
  • Contract: Permanent
  • Hours:  27.5 hours
  • Closing Date: 01/03/19

ECL, the proud winners of the Care and Wellbeing Company and Community Provider of the Year 2015, are looking for exceptional individuals to join our Contact Centre support team

  • Do you want to take the next step in your career?
  • Are you interested in a job / career for life?
  • Do you want to receive ongoing training and development?

We are looking for an exceptional person to work in our friendly office, managing our Out of Hours Team on a Rota basis to cover 6pm - 11pm weekday evenings and 7am-3pm / 3pm-11pm at weekends.

You will have excellent management skills, written and verbal communication skills, with a good knowledge of IT, the ability to solve problems quickly and efficiently along with a good telephone manner.  You must have previous Care management experience and be able to deal with challenging situations confidently and professionally. Full Training will be provided on our systems.

In this Contact Centre Out of Hours Team Manager role, you will provide high level management support to the Contact Centre staff, frontline care staff and the regions out of hours. You will be managing your own team, including Supervisions and rotas. You will also be required to run reports and carry out data analysis.

In return for your commitment and hard work, we offer you excellent benefits which include:

  • Competitive pay
  • 45p Per mile Business Mileage
  • Contributory Pension Scheme
  • Competitive holiday entitlement
  • Health Care Cash Plan
  • Full & comprehensive induction
  • Full in house Training
  • Ongoing Training & Career development
  • Real job satisfaction
  • Up to £1000 Refer a friend scheme*

* £1000 offers up to 31st March 2019 for referrals to short term support in the community roles (will then revert to £300)

For further information please Contact Sue Bullman on 03330135438

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