Living alone meant Ray would have no support with day-to-day activities at home, and he knew that his restricted mobility would likely have an impact on his ability to access his bathing facilities and regularly change his compression stockings. With these essential tasks presenting a challenge, Ray realised that he could use a helping hand and requested a referral for short-term home care from his GP.
After putting him in touch with ECL’s reablement service, the team was able to quickly assess Ray’s needs and arrange a four-week care package, tailored to his requirements. Every morning, one of ECL’s experienced community care assistants would visit him at home to support him with his personal care - bathing, changing his stockings, and setting him up with anything else he might need for the day ahead.
Come the end of the four-weeks, Ray had recovered enough of his strength to be able to comfortably manage on his own, but he remains hugely grateful to ECL, as he explains. “The service I received from every single member of staff was exceptional. Everyone I had a visit from was kind, considerate, helpful, genuinely caring and so easy to get along with. I felt very comfortable having each of the carers in my home.”
Ray was so pleased with his experience of the ECL reablement service that he has already recommended it to a friend. “A close friend of mine is now awaiting hip surgery and I had no qualms at all in recommending ECL. It goes without saying that if, in the future, I require similar help I would be in touch straight away,” he said. “It is really important to me to give credit where credit is due and I truly believe that the reablement service has a team to be proud of.”