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ECL strengthens care services with head of care appointment

ECL The Care and Wellbeing Company has strengthened its development in the health and social care sector with the appointment of a new Head of Care.

Michele Dunn will be responsible for developing high quality care services and pathways which maximise customers’ independence. She will have a specific focus on ECL’s Short Term Support service, which helps people regain everyday living skills following an illness or spell in hospital.

Her core skills are in providing customer focused care, recruiting teams of the highest standard and managing service performance. Michele’s appointment comes as the Care Act 2014, which came into force in April this year, gives more focus on supporting people to live independently for longer and introduced a new standard of care needs assessment.

Above - photo of Michele Dunn

Commenting on her appointment, Michele said: “I’m thrilled to have joined ECL at such an exciting time. Short term and reablement support is a growing industry and the benefit of supporting people to regain their independence at home is becoming increasingly recognised in both community and in healthcare settings.

“I’ve seen first-hand the strain health services are under, how hospitals are struggling with capacity and how reablement services can help to relieve the pressure by enabling customers to finish their recovery comfortably in their own home. I’m looking forward to developing this area of ECL’s service further and making sure we’re maintaining a high standard of care for our customers.”  

Michele brings more than 15 years of healthcare industry experience and knowledge to ECL which was gained through a variety of roles. Prior to ECL she was working as Modern Matron within several NHS hospitals across Essex to implement new services and ensure patients were receiving a gold standard of care. 

Mike Fitzgerald, Acting Managing Director of ECL, added: “We are delighted to have Michele join ECL and share her vast experience and healthcare knowledge with us. Her skills are a great match for our business and will help us to ensure that our customers receive consistently excellent care which will help them to maintain as much of their independence as possible.”  

Michele began her career as an A&E nurse and went on to specialise in midwifery which saw her working in hospitals in London and Norfolk before moving to Australia for six years. Her experience overseas includes establishing a maternity service at a women’s prison hospital in Perth, where she introduced a programme of continuity care. The service worked with nurses, midwives, GPs and clinical directors, supporting as many as 600 women at a time, and was a first for Western Australia.