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Privacy notice

October 2016


Essex Care Limited (ECL) is committed to protecting your privacy when you use its services.


The Privacy Notice below explains how the ECL uses information about you and the ways in which we protect your privacy.


What information do we keep about you? 

The information we hold is:

  • Basic information, such as your name, address and close relationships including any contact we have had with you.
  • Assessments and notes regarding your health, wellbeing and care needs including the services, equipment and support that you receive from us.
  • Information from other health and social care professionals or other individuals who care for and support you.
  • Limited financial information for invoicing purposes.


Why do we keep information about you?

We keep the information in order to:

  • Help us plan and provide your services and support.
  • Obtain payment for the care we provide.
  • Investigate complaints, safeguarding concerns, legal claims or untoward incidents.
  • Review and audit the services we provide to ensure they are of the highest quality.
  • To produce statistics on our performance and plan for future demand.
  • Where information is used for purposes other than those that directly support the provision of your care we will use either anonymised information or pseudonyms to further protect your information.


Who can see the information you share with ECL?

  • The only people who will access your information on a regular basis are those who are involved in providing your care and support.
  • Where other people are involved, such as equipment providers, they will be provided with limited information from within your record in order to allow them to provide your equipment.
  • Only the minimum amount of information required to enable the safe and effective delivery of your services will be shared.
  • Information will not be shared with other people such as your spouse, relatives or friends without your consent unless the disclosure is required by law or if the health and safety of you or others is at risk.


Who does ECL share information with?

We may need to share some information about you so that we can work effectively with other organisations, such as your local council or the NHS, to support you.


Where we do need to share information we will; discuss how information about you will be used, who it may be shared with and seek your consent to share the information.


In some circumstances we are obliged to share the information because the law requires us to, or if the health and safety of you or others is at risk.


What are your rights?

You have the right to confidentiality under the Data Protection Act 1998 (DPA), the Human Rights Act 1998 and the Common Law Duty of Confidence.


You have the right to know what information we hold about you, what we use it for and if the information is to be shared, who it will be shared with.


You have the right to apply for access to the information we hold about you.


If you do not wish any personal information that we hold about you to be used or shared in the way that is described in this leaflet, please discuss the matter with us. You have the right to object, but this may affect our ability to provide you with care or advice.


How do I contact ECL to get access to my information?

If you wish to see or obtain a copy of your personal information, you can contact us.  We will contact you to ensure we have sufficient information to allow us to identify the records we hold for you and confirm your identity.


We would normally expect to share what we record about you with you whenever we assess your needs or provide you with services.


However, you also have the right to ask for all the information we have about you and your services. When we receive a request from you in writing, we must normally give you access to everything we have recorded about you. However, we will not let you see any parts of your record which contain:


  • Confidential information about other people; or
  • Information a care professional thinks will cause serious harm to your or someone else’s physical or mental wellbeing; or
  • If we think that a crime may be prevented or found out by disclosing information to you.


This applies to paper and electronic records. If you ask us, we will also let others see your care record (except if one of the points above applies).  If you cannot ask for your records in writing, we will make sure there are other ways you can apply.


If you would like any further information, please contact us at:


ECL Quality and Corporate Governance Team

Seax House

7th Floor

Victoria Road South


Essex  CM1 1QH

03330 135438 :


How can you request correction of inaccurate information?

You should let us know if you disagree with something written on your file. You may not always be able to change or remove the information. However, we will correct factual inaccuracies and may include your comments in the records. 


How do we keep information secure?

We will take appropriate steps to make sure we hold records about you (on paper and electronically) in a secure way, and we will only make them available to those who have a right to see them.  Our security includes:


  • Encryption
  • Access controls on systems
  • Security training for all staff


What are cookies?

'Cookies' are small text files that are stored by the browser (e.g. Internet Explorer, Safari, Firefox, etc) on your computer or mobile phone. They allow websites to store such things as user preferences. You can think of cookies as providing a "memory" for the website, enabling it to recognise a user and respond in the correct way.

How do we use cookies?

A visit to a page on our website may generate the following types of cookie:

Cookie Name Purpose More information
Google Analytics _utma
These cookies are used to collect anonymous information about how visitors use our website. We use the information to compile reports and to help us improve the website. Click here for an overview of privacy at Google
Content Management System cookie CMSSESSID This cookie is set by our content management system upon arrival to our website. It is not used for any purpose and is deleted when a user closes their browser.  
Cookies preference cookiesDirective This cookie is used to remember that you have seen our cookies notification.  
These cookies are used collect information about how visitors use our website.  

How do I turn cookies off?

All modern browsers allow you to change your cookie settings. These settings will typically be found in the 'options' or 'preferences' menu of your browser. In order to understand these settings, the following links may be helpful, otherwise you should use the 'Help' option in your browser for more details.

NOTE: Turning off cookies may hinder the performance of this website and some features may not work correctly.

Cookie settings in Internet Explorer
Cookie settings in Firefox
Cookie settings in Chrome
Cookie settings in Safari

If you are primarily concerned about third party cookies generated by advertisers, you can turn these off by going to the Your Online Choices site.

You can also visit the trade body representing these advertising platforms for more information: Network Advertising Initative.

They have provided a one-stop place that gathers all of the opt-out controls. Please bear in mind that the are many more networks listed than we use on this site.

Useful Links

If you would like to find out more about cookies and their use on the Internet, you may find the following links useful:

Microsoft Cookies guide
All About Cookies

The IAB has provided the following website to give information specifically about privacy issues around Internet advertising:

For further legal information about privacy issues, you may find these links useful:

Data Protection Act 1998
The Information Commissioner's Office