ECL Community Equipment

Privacy Notice

What Information does ECL hold about me?

We only collect and use the minimum personal information required to deliver your service. The services may use some or all of the personal information below:

  • Name
  • Date of Birth
  • Contact Details
  • Address
  • Next of Kin information
  • Financial Information (Private customers who pay ECL directly)
  • Health conditions including diagnosis from professionals involved in your care
  • Racial or ethnic origin
  • Other persons/professionals involved in your care
  • Images collected through the use of front and rear facing cameras.

How did ECL get my information?

Initially all information is provided to us by a referral received from the Local Authority or Health Partners, this is then used to create a system record about our interactions with you whilst you are receiving a service from ECL.

Items purchased privately the information is gathered from the customer.

We also have front and rear facing cameras that are fitted on all our equipment service vehicles, and these will capture the images of people, vehicles and locations our vehicles have driven through and attended to deliver services.

How does ECL use my information?

We use your information to deliver your service.

If you have purchased goods or services from us, we will use your information to charge for any work carried out.

Information from the vehicle cameras may be used in the event of an incident to provide to our insurer or police.

Who does ECL share my information with?

We will share your personal information with the Local Authority or other Health Professionals as part of our contract with them.

Information in relation to accidents may be used when an incident occurs, and this may need to be shared with insurers and police.

Does ECL use anyone else to process my information?

ECL uses a system called UNIQUS provided by assistive partners provided by ELCOM to store your personal information, this system records the details of stock, delivery and collection of equipment.

We use third parties to subcontract some of our work these are as follows:

  • Besure
  • Care and Independence
  • Stannah
  • Mountfield

We use Mountfield to service our hoists and complete work outside of usual working hours should an issue arise.

Our vehicle cameras and associated tracking systems are provided by Webfleet.

Who is the Data Controller for my information?

Where you have been referred to ECL from a Local Authority or Health Partner the data controller will be Essex County Council.

If you have come directly to ECL to purchase goods/services, then ECL is the data controller.

In relation to the footage and data taken by the vehicle cameras ECL is the data controller.

Will my personal information be accessible outside the UK?

At the present time no personal information that relates to the provision or collection of equipment or associated activities is routinely sent or stored outside the UK.

Information gathered as part of our vehicle cameras is stored within the European Economic Area (EEA), specifically in Germany.

Should the transfer of personal information outside of the UK become necessary, it will only take place if permitted by law, and then only where there are appropriate safeguards in place to protect the personal information.

How long does ECL keep my information for?

To look at how long we keep information, you can view our retention schedule here www.ecl.org/retention. How long we keep information for varies from months to several years’ dependant on the record type.

Your rights

Should you wish to know more information about the rights available to you please click the link below:

https://www.ecl.org/privacy-notices-and-cookies/your-rights

Reasons we can collect and use your personal information

When we collect your personal data, we rely on the following legal bases:

  • processing is necessary for the performance of a contract to which the data subject is party or in order to take steps at the request of the data subject prior to entering into a contract

When we collect your ‘special categories of personal data’, (such as health, race, ethnicity, sexual orientation) we rely on the following legal bases:

  • processing is necessary for the provision of health or social care or treatment or the management of health or social care systems and services

If you have any concerns or questions about how we use your personal information, you can speak with our Data Protection Officer.