Sue

Inspired by her niece who works in the care sector, last year, Sue Wright decided to have a change of career and apply for a role as a Community Care Assistant for ECL. With years of experience in retail management, Sue was keen to move into a community-based role, and here she explains why she’s so glad she did!

Sue: “Seeing the passion my 18-year-old niece had for her role as a carer, I decided to look into the different opportunities available. After doing some research, it became clear to me that ECL was the only company I wanted to apply for.

“I have to say, I was a bit nervous applying as I had no experience in working in social care - I had previously dedicated my career to retail management - but I was pleased to discover that ECL’s recruitment process takes into account values as well experience.

“I attended an interview and I was both delighted and shocked to hear I’d been offered the role as a Community Care Assistant. My new manager was really welcoming and assured me I’d be supported every step of the way - she even agreed for me to have every Tuesday evening off as I am part of a local darts team.

“After my initial induction training, I spent some time shadowing my colleagues until I felt comfortable enough to go out on my own. I was also allocated five mentors who were all absolutely lovely and made me feel part of the team straight away. If I ever had any queries on concerns, they had the answers!

“It’s been over a year since I joined now, and the best part of my role is getting to know our customers. As a carer, you develop a one-to-one understanding and trust with everyone you support.

“Through my role, I’ve had the opportunity to learn lots of new skills, including personal care, and the use of equipment and catheters. I’ve also learnt a lot about patience and how to build a rapport with people.

“There are so many options for me to continue to develop my career within ECL. I’m planning on studying for an NVQ in Care and my manager is supportive of me looking into future opportunities as a Trusted Assessor.

“To anyone thinking of applying for a role in care at ECL, I’d say ‘do it!’ If you want a job that gives you the responsibility to support others, and to make a real difference, that’s social care! We help our customers to continue to have a safe, meaningful life - the rewards are so much more than money can buy!”