One to one support

Our Sighted Guides and Communicator Guides are staff who are trained and experienced in guiding, communicating and appropriately supporting people with visual impairments and dual sensory impairments (deafblind) in the home and out in the community.

Health Appointments

If you have a dual sensory impairment we can very likely support you to access health appointments across Essex and beyond. We can pick you up from your home and then guide you to the waiting area where we will wait with you and make sure you are comfortable. If you want we can join you in your consultation supporting you to ask the questions you need and get all the answers you want. We will ensure you have details of follow up appointments and any prescriptions and we will then drive you back to your home. All of this is undertaken with the utmost respect of your dignity, privacy and wishes.

The hospitals fund this service as they recognise the difficulties you may face accessing your appointments and they do not want you to miss your appointment or leave unsure of what you have been told. Just call us for information or to arrange support.

Help at home or out and about

Whether you want to go to the bank, shops, pub or a concert we can help. Our staff can support you with a huge range of activities and we are keen to help you stay independent, active and enjoying living the life you want. Recent activities we have assisted with includes grocery shopping, clothes shopping, support to attend a beer festival, help reading correspondence and making appointments, supporting a visually impaired person to experience driving a car, support to attend a football match in London. The world really is your oyster if you have the right person by your side.

These services can be purchased either directly from your own funds or using a personal budget or in some cases they may be commissioned by Social Care if your needs are eligible. People with a dual sensory loss are entitled to a specialist assessment through Social Care and may then be eligible to a budget to help maintain independence. Please contact us for information.

How does it work?

One of our team will contact you to discuss your needs and then arrange to visit you to complete the necessary paperwork. Our service is very flexible and tailored to meet your needs so you can choose to make regular bookings or book as and when you need. We can help you manage repeat bookings such as at the eye clinic and can book these in advance giving you peace of mind that all is in hand.

The service is available five days a week Monday – Friday and usual hours are 9.00am to 5.00pm however we offer flexibility and tailoring where necessary to allow for early or late appointments and weekend activities too. Bookings can be made for a minimum of one hour up to a full day.

For information and to make a booking please contact us on.

  • Telephone: 03330 133 262
  • Textphone: 01245 261 715
  • SMS: 07921 397 547
  • Email:

I had the lovely Alina with me for the meeting yesterday. She picked me up with plenty of time to spare. The meeting was a success. Once again many thanks to you and your organisation for enabling me to participate in these exciting new (for me) ventures. You have a Brilliant team of Dedicated People.

I wanted to thank you for the service that you have offered me in help with my hospital appointments. Marion was fantastic, she looked after me so well, and found out lots of things from the surgeon that I didn’t even know myself because of the difficulties I have with my hearing, she was brilliant, really good, I cannot thank her enough.

Thought I would let you know that Jacquie was excellent. Very dog friendly and extremely helpful. I do not know how you chose your Communicator Guides. But I would definitely be happy for Jacqui to be my Communicator Guide again.