Sensory Charter Mark

Are you a public facing organisation or business? Help us create a society where people with sensory impairments have the same level of access to services as everyone else. In turn, our Charter Mark could help to improve your CQC rating or your business grow.

Hadleigh Park Charter Mark

This doesn’t have to be difficult or expensive to achieve and so we have created this Charter Mark to support you to take the steps you need to open up your service. Our team of qualified specialists includes staff with sight and hearing impairments and so we are able to provide you with an expert, personalised and friendly service.

If you would like to know more or to request a Charter Mark please contact us.

What are the benefits to you?

  • Opening up your businesses to over 13 million sensory impaired people in the UK.
  • Improved customer / patient loyalty and positive feedback.
  • It will support your business or service to meet the requirements of the Equality Act.
  • NHS and Social Care providers will be supported to meet the NHS Accessible Information Standard.
  • It may help improve CQC ratings.
  • Any sensory impaired staff you may have will also be better supported.

Made up of four Quality Standards

  • Front line public facing staff complete Sensory awareness training (sight, hearing and dual sensory).
  • Buildings are audited and assessed as accessible.
  • Information about products and services are provided in accessible formats.
  • Staff are comfortable and familiar with the Text Relay service and supporting Deaf customers communication needs.

What do you get?

  • Support with PR and marketing to publicise your award.
  • An official certificate and Sensory Charter Mark window display sticker to display indicating your commitment to improving access for people with sensory impairments.
  • Listing on this webpage and publicity through our social media.
  • Ongoing support to maintain your accreditation and be re-accredited 2 years later.

Sensory Charter Mark Case Studies

Location: Hadleigh Park, Benfleet, Essex
Castle Point
Sport and leisure

Hadleigh Park and the Salvation Army commissioned Lived Experience Sensory Awareness training covering sight, hearing and dual sensory impairments for over 20 staff members.

Various physical changes to the buildings have been made ranging from the significant installation of acoustic baffle boards in the ceiling of the Hadleigh Park cafe and installation of loop systems at every counter through to many colour contrast improvements across the sites.

Large print menus have been produced for both cafes and signage improved.

A loop system and acoustic baffle boards are being installed in the meeting room which is available for hire. For details email or

An impressive amount of work has been undertaken to achieve this Charter Mark yet we plan to continue working together to on improving access. We will post updates here.