Annual Reports

ECL is passionate about increasing independence and helping people achieve their potential.

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Like many other companies in the Health and Social Care sector, for ECL, 2020/2021 has been a year dominated by the Covid-19 pandemic.


We have responded to unprecedented demand for our services and adapted rapidly to changing work practices to ensure our workforce and customers remained as safe as possible.

The level of commitment and dedication shown by all of our staff was humbling and this year, more than ever, it has been a privilege to be associated with this company.

In our Reablement Services across the South of England, we saw extraordinary demand and we delivered more reablement packages than ever before. Our Community Equipment service played a vital role in facilitating hospital discharges to ensure our NHS colleagues had beds freed up to deal with Covid patients. We also saw agile and innovative work in our Day Services where vulnerable customers were supported through a combination of outreach and digital offers.

As well as ensuring the ongoing delivery of core services, we also provided additional capacity working in partnership with the NHS and Social Care colleagues where we opened a 76-bed care home in under two weeks to provide a ‘Designated Setting’ for Covid positive and negative patients.

Whilst the environment has been extremely challenging operationally, we are pleased that we have still managed to invest considerably in the ongoing development of the business. Primarily this has been in the digital infrastructure of the business but also in our workforce as we expand to meet growing demand for our services.

This year we launched our new Inclusive Employment service, where we helped 50 people with learning disabilities into paid employment for the first time which was an extraordinary achievement given the pandemic.

We are delighted that we have seen all of our major contracts either expanded or extended this year. Our focus on high quality services, delivering great outcomes and our ability to build capacity means that we are confident we will have further exciting opportunities in the year ahead.