Annual Reports

ECL is passionate about increasing independence and helping people achieve their potential.

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This year felt like the year that we emerged from the Coronavirus pandemic and started to look ahead with cautious optimism having survived the biggest challenge the sector has faced in a generation.

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The dedication and loyalty of our staff is extraordinary and there have been some significant achievements this year which our teams can be justly proud of. We were delighted to receive a positive CQC inspection in our Havering service which was rated ‘Good’ overall with no recommendations for improvement.

The high quality of our services was also recognised through several award successes. Our Inclusive Employment service which placed 97 customers with learning disabilities and autism into paid positions was crowned the East of England winner in the Care Innovator category of the Great British Care Awards. Our Step2Home initiative was victorious in winning the LaingBuisson Public Private Partnership Award, and ECL Chelmsford Charles Dickens Older People Service was recognised for their work as a finalist in the Excellence in Innovation category of the Caring UK Awards.

The Board ensures that our number one focus is the quality of our care and we are all committed to the delivery of consistently high quality care, now and in the future. And, true to our culture of continuous improvement, during these challenging times, we continued to strive to be the best we can be. Delivering great innovation and service development such as the successful pilot of Ward-led Enablement in North Essex and the progression of our property strategy.

We can now begin to look forwards with unguarded optimism, grateful for the extraordinary efforts of our staff, and excited about the opportunities to help more customers be as independent as possible.