Annual Reports

ECL is passionate about increasing independence and helping people achieve their potential. This has been an exciting year of growth for the company as well as achieving some key milestones from our strategic plan.

The combination of our high-quality, great value services and the ability to increase capacity has led to unprecedented growth for the company this year.

Within our core portfolio, significant long-term contracts have been won, providing the company with the planning horizon to invest in service delivery to ensure we stay ahead in an increasingly competitive environment. In addition to these successes, we have also won new business including the London Borough of Havering Reablement contract, which further expands our operation in the South East of England.

It was a great achievement for the organisation to be rated as ‘Outstanding’ by the CQC at their last inspection. This shows that the focus on quality throughout the organisation is making a real difference to our customers who have experienced extremely high levels of care on a consistent basis.

As a leading care provider, we are continually looking for ways to innovate and improve how outcomes are achieved. We have launched Moment, our own ground-breaking proprietary digital application, helping customers and their families track progress against their goals. In the first few months of operation 826 customers signed up. We have also launched our new Supported Living residential reablement service, in partnership with Essex County Council, which aims to provide intensive

rehabilitation and support to customers who otherwise would not be able to access a supported living provision. This invest to save scheme will not only deliver improved outcomes for customers but provide the Council with multi-year savings.

None of these achievements would have been possible without our dedicated, highly-trained and growing workforce. ECL has invested significantly in its staff, which means that we have high levels of retention compared to the market and we are able to increase our capacity to meet the demands of the Health and Social Care sector.

The recent Covid-19 pandemic has meant that our organisation has had to rapidly adapt to new challenges to ensure that we could continue to support our customers, many of whom were extremely vulnerable. We owe a significant debt of thanks to all of our staff who put our customers first.

Looking forward, we are prepared for the ever-increasing demand for highquality services that help people remain as independent as possible for as long as possible. And we are excited by the opportunities to form a small number of strategic partnerships with like-minded organisations to further improve the Health and Social Care pathways.

Previous reports